Refund Policy

Last updated: 2024-06-01

At Rummy Live, we aim to provide a smooth and enjoyable gaming experience. Our refund policy is designed to protect users while ensuring fairness. Please read the following terms carefully.


  1. General Policy

    We do not offer refunds for digital products, including virtual currency and in-game items purchased within the app, except in cases where the purchase was made due to a technical error or unauthorized access to your account. All sales of virtual items are final.

  2. Eligibility for Refunds

    A refund may be issued in the following circumstances:
    • The purchase was made due to a verified technical glitch or malfunction within the app.
    • Unauthorized transactions were detected on your account (e.g., fraudulent use of payment methods).
    • The purchased in-game currency was not credited to your account within the specified time.

  3. Non-Refundable Situations

    Refunds will not be provided for the following:
    • Change of mind after purchase.
    • Losses or dissatisfaction with gameplay or game outcomes.
    • Accidental purchases by the user.
    • Incomplete or incorrect use of the app or virtual goods.

  4. How to Request a Refund

    To request a refund, you must contact our support team within 48 hours of the transaction. Please provide the following details:
    • Transaction ID
    • User ID
    • Date and time of the purchase
    • Reason for the refund request
    You can contact us at [insert support email or contact form link].

  5. Processing Time

    Once your refund request has been verified, we will process it within 7-10 business days. Refunds will be issued via the original payment method used for the purchase.

  6. Refund Limits

    • Refunds are only available for purchases made within the last 30 days.
    • Users may be limited to a certain number of refund requests per year to prevent abuse of the refund policy.

  7. Changes to the Policy

    Rummy Live reserves the right to modify this Refund Policy at any time. Users will be notified of significant changes, and any such changes will apply to future transactions.